Ordering and shipping FAQ

• How do I place an order?

  Placing an order

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  We love doing business with new customers! We’re happy to provide any information you might need to get Imanis set up as a vendor at your institute. Contact us and let us know what you need.

  Domestic orders:

  • Add items to your cart and purchase directly from our website.
  • Email us a purchase order.
  • Place an order by phone (+1-507-218-2559) and pay using a credit card.

  International orders:

  • Email us a purchase order (advanced payment required by wire transfer or credit card).
  • Place an order by phone (+1-507-218-2559) and pay using a credit card.

  For international orders we recommend contacting us for a quote before sending a PO. Some of our products are unable to be shipped internationally.

  Please review our order information process for additional information.

• How much does shipping cost?

  For most domestic orders, shipping is $125. There are two exceptions: plasmids cost $50 and orders containing VSV cost $300 for domestic shipping.

  For international orders, shipping varies based on location and the products ordered. Please contact us for a quote. Duties and taxes are not added to the cost of shipping. If assessed, these charges are the responsibility of the recipient.  Our preferred carrier for international shipments is World Courier. Certain shipments may be sent using FedEx or DHL, but will require customer agreement with our International Shipping Customer Responsibility Agreement.

  For more information about our shipping policies, please visit the Order Information page.

• Will you ship products internationally?

  Yes! We are happy to ship most of our products internationally. However, at this time, we are unable to ship any VSV products outside of the US. Some of our other oncolytic viruses also have restrictions regarding which countries we can ship to, so contact us at support@imanislife.com for more information.

  Also, keep in mind that each country has its own set of rules and regulations regarding import of biological products. We will work with you to ensure safe and timely delivery of any products and provide documentation as necessary. However, it is ultimately the customer’s responsibility to inform us of any specific documentation that is needed for shipments to pass through customs.

• Can I pay for shipping using my own FedEx (DHL or UPS) account?

  Certain shipments may be sent using FedEx or DHL, but will require customer agreement with our International Shipping Customer Responsibility Agreement.  Certainly! Contact us if you wish to pay for shipping using your own DHL or FedEx account. To cover the costs of packaging materials and dry ice, a handling fee will be assessed ($50 for domestic orders and $250 for international orders depending on the destination). Unfortunately, we cannot ship orders via UPS at this time.

   

   

• How do I know if a product is in stock?

  We work diligently to ensure that the majority of our products are kept in stock and ready for immediate shipping. Contact us at support@imanislife.com to check the status of a specific product.

• What information do I need to provide when placing an order?

  When placing an order, we will need to know the item(s) you wish to purchase, the shipping and billing information, and payment information. If you are paying by purchase order/invoice, we may also require a complete Credit Application. For any orders of VSV or vaccinia virus outside of Minnesota, we will also require a copy of your USDA permit before we can ship your order. Visit the “Ordering” tab on the Contact Us page for more information about placing orders.

• What forms of payment do you accept?

  We accept ACH payments, wire transfers, and major credit cards. Wire transfers are assessed a transaction fee of $20 (domestic) or $40 (international). Contact accounts@imanislife.com for more information about payments.

• I live outside the US. Do you have any distributors I can work with?

  For most countries, we do not have any specific distributors, and can work with you directly. However, we also understand that sometimes you may prefer to work through a distributor, so we are also happy to work with your distributor. For some countries we may be able to recommend a specific distributor.

• I live outside the United States. Do I need an import license to receive viral products?

  Each country has its own set of rules and regulations regarding import of infectious agents. We will work with you to ensure safe and timely delivery of any viral products and provide documentation as necessary. We have successfully shipped our products internationally many times. However, it is ultimately the customer’s responsibility to inform us of any specific import documentation that is needed, prior to shipment.

  Due to transport regulations on category A substances, we cannot ship any VSV products internationally at this time.